Frequently Asked Questions (FAQ)
Welcome to the Zoozii Jewels FAQ page! Here, you’ll find answers to common questions about our crystal bracelets, custom-made jewelry, shipping, and more.
1. Orders & Custom Jewelry
–Do you offer custom-made Jewelry?
Yes, we do! Our custom crystal Jewelry allow you to choose your preferred stones, design, and size. To get started, simply add the “Custom Piece” option to your order and place a $30 deposit.
–Can I request a specific crystal for my bracelet?
Absolutely! If you have a specific crystal and size in mind, reach out to us, and we’ll do our best to accommodate your request.
–How long does it take to create a custom bracelet?
Custom orders typically take 3-7 business days for processing and crafting before they are shipped.
–Can I cancel my order?
You can receive a full refund if your order hasn’t been shipped yet. For custom orders, refunds are available excluding the $30 deposit, which covers the design work.
2. Product Details & Care
–Are your crystal bracelets real gemstones?
Yes! All our bracelets are made with authentic, high-quality crystals and gemstones. Each stone is carefully selected to ensure beauty and quality.
–Do the crystal have natural variations?
Yes, since we use natural stones, slight variations in color, pattern, and size are expected. These unique differences make every piece one of a kind.
–How do I care for my crystal bracelet?
To keep your crystals in great condition:
- Gently wipe clean with a soft cloth.
- Avoid prolonged exposure to water or direct sunlight.
- Handle gently to prevent scratches.
Do you offer different jewelry sizes?
Yes! Our standard sizes are:
- S (Small): Fits wrists 14 cm
- M (Medium): Fits wrists 16 cm
- L (Large): Fits wrists 18 cm
- Custom sizes are available for an additional $3 fee per bracelet.
–How do I measure my wrist for a bracelet?
Use a flexible tape measure or a piece of string around your wrist.
Measure where you want your bracelet to sit.
Use a ruler to check the measurement.
3. Shipping & Processing
–How long does shipping take?
- Processing Time: 1-4 business days
- Shipping Time: 7-14 business days, depending on your location.
–Do you offer free shipping?
Yes! We offer free shipping on all orders over $100.
–Do you ship internationally?
Yes, we offer worldwide shipping! Please note that international customers are responsible for any applicable customs duties or import taxes.
4. Returns & Refunds
–Do you accept returns?
We do not accept returns once the order has been shipped, unless the product arrives damaged or defective.
–What should I do if my item is damaged or defective?
If you receive a damaged or defective item:
- Contact us at zooziijewels@gmail.com within 7 days of receiving your order.
- Attach clear photos of the issue.
- If approved, we will issue a replacement or full refund.
5. Payments & Order Issues
–What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
–Can I change my order after placing it?
If you need to make changes to your order, please email us immediately at zooziijewels@gmail.com. Once an order has been shipped, it cannot be modified. We recommend double-checking all details before completing your purchase.
6. Contact Us
If you have any other questions, feel free to reach out!
📧 Email: zooziijewels@gmail.com
WhatsApp (Add to become VIP Member): +86 178 2719 6770
🌍 Website: zooziijewels.com
Thank you for supporting Zoozii Jewels—we appreciate you! 💎✨