1. Cancellations

If your order has not yet been shipped, you are eligible for a full refund upon cancellation. This policy ensures flexibility and peace of mind when shopping with us.

2. Custom & Personalized Items

For custom and made-to-order pieces, we do not accept returns or refunds unless the item arrives defective or damaged. Please double-check all details—including spelling, sizing, and finishes—before placing your order, as changes cannot be made once production begins.

3. Final Sale Items

Items marked as Final Sale are not eligible for refunds or returns.

4. Quality Issues & Defective Products

We take pride in the craftsmanship of our jewelry, and slight variations in color, shape, and pattern are natural, making each piece unique. However, if your order arrives damaged or defective, we will make it right:

• Contact us at zooziijewels@gmail.com within 7 days of delivery.
• Attach clear photos of the issue.
• If approved, we will arrange for a replacement or issue a full refund, including return shipping costs if applicable.

5. Contact Us

For any questions regarding refunds or our jewelry, feel free to reach out:

📧 Email: zooziijewels@gmail.com
🌍 Website: zooziijewels.com

Thank you for choosing Zoozii Jewels—we appreciate your support! 💎✨